{"id":57279,"date":"2022-05-31T15:40:18","date_gmt":"2022-05-31T13:40:18","guid":{"rendered":"https:\/\/www.laboratoire-papillon.com\/service-client\/"},"modified":"2026-04-16T15:50:59","modified_gmt":"2026-04-16T13:50:59","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.laboratoire-papillon.com\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"57279\" class=\"elementor elementor-57279 elementor-38584\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a5f39e e-flex e-con-boxed e-con e-parent\" data-id=\"4a5f39e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8baefc elementor-widget elementor-widget-heading\" data-id=\"f8baefc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-171224b e-con-full e-flex e-con e-parent\" data-id=\"171224b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2027dd8 e-con-full elementor-hidden-tablet e-flex e-con e-child\" data-id=\"2027dd8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac5490b elementor-widget elementor-widget-image\" data-id=\"ac5490b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"900\" src=\"https:\/\/www.laboratoire-papillon.com\/wp-content\/uploads\/2024\/08\/contact.jpg\" class=\"attachment-full size-full wp-image-57280\" alt=\"\" srcset=\"https:\/\/www.laboratoire-papillon.com\/wp-content\/uploads\/2024\/08\/contact.jpg 900w, https:\/\/www.laboratoire-papillon.com\/wp-content\/uploads\/2024\/08\/contact-300x300.jpg 300w, https:\/\/www.laboratoire-papillon.com\/wp-content\/uploads\/2024\/08\/contact-150x150.jpg 150w, https:\/\/www.laboratoire-papillon.com\/wp-content\/uploads\/2024\/08\/contact-768x768.jpg 768w, https:\/\/www.laboratoire-papillon.com\/wp-content\/uploads\/2024\/08\/contact-650x650.jpg 650w, https:\/\/www.laboratoire-papillon.com\/wp-content\/uploads\/2024\/08\/contact-600x600.jpg 600w, https:\/\/www.laboratoire-papillon.com\/wp-content\/uploads\/2024\/08\/contact-100x100.jpg 100w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-691e916 e-con-full e-flex e-con e-child\" data-id=\"691e916\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ec668d elementor-widget__width-initial elementor-widget elementor-widget-myritual_core_section_title\" data-id=\"1ec668d\" data-element_type=\"widget\" data-widget_type=\"myritual_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left \">\n\t\t<h2 class=\"qodef-m-title\" >\n\t\t\t\t\tA question? Contact our customer service team! \t\t\t<\/h2>\n\t\t<p class=\"qodef-m-text\" style=\"margin-top: 16px\">The Laboratoire Papillon team is here to answer all your questions about its products. For any inquiries regarding your orders on our online store, our customer service team is at your disposal.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2554d50 e-con-full e-flex e-con e-child\" data-id=\"2554d50\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0f346d0 e-flex e-con-boxed e-con e-child\" data-id=\"0f346d0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69c4824 elementor-widget elementor-widget-myritual_core_section_title\" data-id=\"69c4824\" data-element_type=\"widget\" data-widget_type=\"myritual_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left \">\n\t\t<h5 class=\"qodef-m-title\" >\n\t\t\t\t\tBy phone \t\t\t<\/h5>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e32461e elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e32461e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><a style=\"color: #3b4395;\" href=\"tel:+33237624951\">+33 2 37 62 49 51<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a43966f elementor-widget elementor-widget-myritual_core_section_title\" data-id=\"a43966f\" data-element_type=\"widget\" data-widget_type=\"myritual_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left \">\n\t\t<h5 class=\"qodef-m-title\" >\n\t\t\t\t\tBy email\t\t\t<\/h5>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5cb43f elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b5cb43f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"mailto:contact@laboratoire-papillon.com\">contact@laboratoire-papillon.com<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dcf9e2 elementor-widget elementor-widget-myritual_core_section_title\" data-id=\"8dcf9e2\" data-element_type=\"widget\" data-widget_type=\"myritual_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left \">\n\t\t<h5 class=\"qodef-m-title\" >\n\t\t\t\t\tBy post\t\t\t<\/h5>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6409b5 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d6409b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>11 Rue des Foss\u00e9s Perri\u00e8res<br \/>28270 \u2013 B\u00e9rou-la-Muloti\u00e8re,<br \/>France<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbf7f35 e-con-full e-flex e-con e-parent\" data-id=\"fbf7f35\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbce710 elementor-widget elementor-widget-myritual_core_section_title\" data-id=\"cbce710\" data-element_type=\"widget\" data-widget_type=\"myritual_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left \">\n\t\t<h4 class=\"qodef-m-title\" >\n\t\t\t\t\tFrequently asked questions\t\t\t<\/h4>\n\t\t<p class=\"qodef-m-text\" >Find below answers to the most frequently asked questions.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ccfb0b elementor-widget elementor-widget-myritual_core_accordion\" data-id=\"7ccfb0b\" data-element_type=\"widget\" data-widget_type=\"myritual_core_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-accordion clear qodef-behavior--toggle qodef-border-dark qodef-layout--simple\">\n\t<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">What payment methods are accepted?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><\/span>\n\t\t<span class=\"qodef-icon--minus\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>You can pay for your order on the online store by credit card (Visa \/ Mastercard \/ AMEX, etc.), via PayPal or by check (France only).<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Where is my order?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><\/span>\n\t\t<span class=\"qodef-icon--minus\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>You will be notified by email when your order has been shipped. A tracking number will then be provided to you. We generally process orders within 48 hours. Delivery times are approximately 5 days. You can track the status of your order in your <a href=\"https:\/\/www.nathyroid.fr\/espace-client\/\">customer account<\/a>.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">What are the shipping costs and do you ship internationally?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><\/span>\n\t\t<span class=\"qodef-icon--minus\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<div class=\"vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_content\"><p>For shipments within France, shipping is free to a pick-up point from \u20ac39 (or \u20ac49 for Colissimo delivery). Below this amount, a flat fee of \u20ac3.55 will be charged for pick-up point delivery or \u20ac7.45 for Colissimo.<\/p><p>We also ship internationally. For international orders, shipping is free from \u20ac75. Below this amount, a fee of \u20ac15.30 will be charged.<\/p><p>Deliveries are made with tracking (the tracking number will be provided when your order is shipped), both in France and internationally.<\/p><\/div><\/div>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">What are the return conditions?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><\/span>\n\t\t<span class=\"qodef-icon--minus\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<div class=\"vc_toggle_content\">\n<p>You have 14 working days from the date of receipt of your order to return it to us (return shipping costs are at your expense), provided that the product has not been opened.<\/p>\n\n<p>Please send your return to the following address: Laboratoire PAPILLON \u2013 11 Rue des Foss\u00e9s Perri\u00e8res, 28270 B\u00e9rou-la-Muloti\u00e8re, France<\/p>\n\n<p>We will issue a refund for your order (excluding initial shipping costs, where applicable) within 30 working days from the date we receive your return, using the same payment method used for the purchase.<\/p>\n\n<p>If the return is due to a non-compliant product, return shipping costs will be covered by our services.<\/p>\n<\/div>\t<\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e575415 e-con-full e-flex e-con e-parent\" data-id=\"e575415\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8afc88a elementor-widget elementor-widget-myritual_core_section_title\" data-id=\"8afc88a\" data-element_type=\"widget\" data-widget_type=\"myritual_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left \">\n\t\t<h4 class=\"qodef-m-title\" >\n\t\t\t\t\tContact form 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Contact our customer service team! The Laboratoire Papillon team is here to answer all your questions about its products. For any inquiries regarding your orders on our online store, our customer service team is at your disposal. By phone +33 2 37 62 49 51 By email contact@laboratoire-papillon.com By post 11 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":57281,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-57279","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact Laboratoire PAPILLON<\/title>\n<meta name=\"description\" content=\"Find the contact details of Laboratoire PAPILLON and browse the answers to frequently asked questions on the online store.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.laboratoire-papillon.com\/en\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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